Kitty Chaney Reed, VP, Chief Leadership, Culture & Inclusion Officer, IBM
Kitty Chaney Reed is the Chief Leadership, Culture and Inclusion Officer for the IBM Corporation. Most recently, she was the Chief Operations Officer for the IBM Marketing organization, leading the Business Alignment team which served as the backbone across Marketing to guide the organization, generating a linkage between business objectives, marketing plans, and a coordinated management system to help focus on measurements and milestones between Marketing and the IBM Business. Previously, Kitty led the Enterprise Operations responsible for Sales and Business Operations activities for all IBM Business Units, driving the transformation of Operations across the Enterprise by modernizing tools and processes. She also serves as IBM’s Senior State Executive for the State of Georgia (US), where she represents IBM in government and policy forums such as the Atlanta Metro Chamber where she sits on the Board. She was the IBM executive sponsor in support of the passage of Anti-Hate Crime Legislation that was made law in Georgia on June 8, 2020. She joined IBM in 2017, as the Vice President of Quote to Cash for the Americas, supporting IBM’s largest geography with ~40B in annual revenue. As leader of Q2C, she led the transformation of tools/processes and operating model, best in class internal Net Promoter Scores and best in class employee engagement while creating a culture based on Agile principles. In her short time at IBM, she has established herself as a forward thinker who challenges herself and others to redefine what BEST looks like. In support of this quest, Kitty worked with her team to create an internal brand and recognition program called BEST which was externally awarded in the industry. She and her team have exceeded business expectations while also maintaining employee engagement and inclusion scores that are Best in Class.
Ms. Chaney Reed has a wide range of expertise in technology and business that was gained from more than 25 years of hands-on experience in solution design and implementation, service delivery and operations, client services, shared services, business transformation, mergers and acquisitions, Human Resource operations, and Retail operations. Kitty has a strong passion for diversity, equity and inclusion. She is the executive sponsor for the Atlanta Global Women in IBM initiative and serves on IBM’s Black Executive Council. In 2015, she was awarded the Most Powerful and Influential Woman Award from the Georgia Diversity Council. Kitty is also an alumnus of the distinguished Leadership Atlanta Program (Class of 2016), one of the oldest sustained community leadership programs in the nation. In 2014, Kitty was also recognized for her support of girls and women in STEM and her professional achievements in the technology industry by being named Woman of the Year for Enterprise Businesses by the Atlanta based organization, Women in Technology. She also mentors and coaches girls and women who aspire to lead in the areas of business and technology and served on the Women in Technology Board of Directors as the Treasurer for three years. In 2021, Kitty received Silver at the Stevie Awards as ‘Female Executive of the Year’ and Gold at The Globee Business Awards in the ‘Women of the Year category’ in recognition of her outstanding contributions in the Business Services area. Kitty is a wife and mother of three young men. When she is not working, she enjoys cooking, reading, and spending quality time with her husband and their boys.